Shipping policy

Last updated: 29 October 2026

This Shipping Policy explains how orders placed at nivayajewelry.com (including all of its local-language versions) are fulfilled and delivered worldwide. It forms part of our Terms of Service.

1. Where We Ship

We ship to the countries and regions available in the country selector and at checkout. If your country is not listed, we are unfortunately unable to deliver there at this time.

2. How Your Order Is Fulfilled

Nivaya works with international suppliers, and orders are shipped directly to you by our fulfilment partner, FFOrder Dropshipping, based in China. This allows us to offer a wide range of jewellery at accessible prices.

3. Estimated Delivery Time

Most orders are delivered within 7–10 business days from the date your order is confirmed.
Deliveries to remote areas or overseas territories may take longer.
Delivery estimates are a guide only and are not guaranteed. Delays can occasionally occur due to customs processing, carrier delays, peak seasons, or other circumstances beyond our control.

4. Shipping Options and Costs

Standard shipping is free on orders over US$45 (or the equivalent in your local currency). On orders below this amount, standard shipping costs US$4.90 (or the local equivalent).
A Premium shipping option is available at checkout for an additional fee, shown in your local currency before you pay.
The available options and their prices for your country are always displayed at checkout before you complete your order.

5. Customs, Duties, and Import Taxes

Because your order ships internationally, it may be subject to customs inspection and import duties, taxes, or handling fees in your country.

Nivaya covers all customs duties, import taxes, and related fees on your behalf. You will not be charged any additional amount by customs, carriers, or any other party upon delivery. If you are ever asked to pay such a fee, please contact us immediately at hello@nivayajewelry.com and we will resolve it.

6. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number so you can follow your delivery. Tracking updates may be limited while the parcel is in international transit.

7. Delayed or Lost Orders

If your order has not arrived within the estimated delivery window, please contact us at hello@nivayajewelry.com with your order number and we will investigate with our shipping partner. If a parcel is confirmed lost, we will send a replacement or issue a full refund.

8. Incorrect Delivery Address

Please check your shipping address carefully at checkout. We are not responsible for delays or lost deliveries caused by an incorrect or incomplete address provided by the customer, but we will do our best to help redirect your order where possible.